Support

Not an IT pro?

Here are a few places to start.

"How to" community

Find answers to your questions, browse support-related topics, or sign up to become a member.

User guides

Find information on a wide range of topics including installation, mobile and web applications, warranty support, troubleshooting and more.

Contact support

Instant On customers can contact technical support via online chat or phone.

Technical docs and information

Find the latest product news, support, tips and tricks, warranty information, and software documentation for Instant On.

Deployment guide

See best practices for deploying Instant On devices, product selection recommendations, and network design considerations based on use cases.

Technical videos

View installation and configuration videos.

Release notes

Find release notes for both wired and wireless installations.

Switch software

Stay up to date by downloading the latest switch firmware for Instant On Switches managed via the local web GUI.

Hardware documentation

Check out the latest hardware product news, support and warranty information and documentation, and learn tips and tricks about how to get the most out of Instant On.

Help center

Get information on the latest updates and enhancements to our mobile and web applications.

User guides

Use these guides to learn about Instant On software features and how to configure and deploy Instant On access points and switches.

Smart Mesh for Instant On

Learn how Instant On Mesh technology helps you get the Wi-Fi coverage you need.

Community

Explore Instant On communities to connect with others and find technical information.

HPE Networking Instant On community

Connect with community members to learn more about Instant On, to troubleshoot, and to see how others are using Instant On products.

Support community

Find support information including links to documentation, software and the Instant On Help Center.

Warranty and support services

Find information regarding Instant On product warranties and support services.

Foundation Care service brief

Learn about our extended 3-year support.

Warranty and support services FAQ

Get answers to all your Instant On warranty questions.

2-year warranty FAQ

Read these FAQs for the details related to Instant On 2-year warranty for access points.

Contact support

When calling a local telephone number for support, you will be prompted for a shortcut. Say "Aruba Networks", or follow the prompts and choose “Networking” and "Aruba Networks" from the available menu options.

Phone support is available for the first 90 days after the Instant On device is set up. After 90 days, customers are eligible for chat support only. Aruba Foundation Care Support Services customers are eligible for 24 x 7 phone support and other services.  For information on Foundation Care for Instant On, please see the overview.

For other countries, please contact your local authorized partner or place of purchase or visit www.hpe.com/contact.

    • United States, Canada, and Outlying Countries
      +1-800-943-4526
      +1-650-750-0350
    • Argentina
      0 800 444 7867
    • Brazil
      0800-055-6405
    • Chile
      800-201702
    • Colombia
      01 800 5190061
    • Costa Rica
      0800 012 2182
    • Mexico
      800 501 9800
    • Peru
      0800 53603
    • Venezuela
      +52 55 5258 4500
    • Austria
      08-1000-2000
    • Belgium
      078-250-144
    • Czech Republic
      +420 239 018 791
    • Denmark
      +45-70-10-80-25
    • Egypt
      0800-000-0814
    • Finland
      +3-58-20-320-300
    • France
      +33 173018471
    • Germany
      +49-69-380-789-143
    • Ireland
      0818 211 666
    • Israel
      1-809-400-300
      +972-3-3741917
    • Italy
      02-452-790-50
    • Netherlands
      0900-115-0000
    • Norway
      800-56-044
    • Poland
      0-800-702-284
      +48-22-3060484
    • Qatar
      800024
      +44-203-564-63-97
    • Romania
      +40 373 788 599
    • Saudi Arabia
      800-844-4611
    • Slovakia
      02-686-221-79
    • South Africa
      +27 21 427 3241
    • Spain
      +34 902012969
    • Sweden
      0771-30-30-50
    • Switzerland
      0848-800-724
    • Turkey
      00800-4488-27842
      (For Aruba use PIN 2883)
    • United Arab Emirates
      800-0444-1477
    • United Kingdom
      0845-161-0050
      +44 207 9490 148
    • Australia
      13-11-47
      +61-2-8031-8316
    • China
      +86-10-59836366
      400-810-6618
    • Hong Kong
      +852-800-931-267
    • India
      1-800-419-4994
      +91-806-703-7210
    • Indonesia
      0018-0385-20668
    • Japan
      0120-101-589
      0570-064-235 (Warranty Support)
    • Korea, South
      +82-2-704-0142
      +82-1588-0142
    • Malaysia
      1800-88-1811
    • New Zealand
      0800-664-747
    • Philippines
      1800-1441-0669 (PLDT)
      1800-8908-6404 (Globe)
    • Singapore
      1800-272-4333
    • Taiwan
      0800-211-666
      +886-2-2656-7204 (9x5)
    • Thailand
      1800-441-4048
    • Vietnam
      +84-23-6445-8250 (English only support)

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