Security

The Security page allows administrators to add Two-Factor Authentication (TFA) on their own account. TFA provides an extra security layer for the account on which it is activated. This feature is disabled by default and is available only for verified administrator accounts.

An authenticator app is required to set up Two-factor Authentication. If you do not have an authenticator app installed on your device, download one for your corresponding operating system.

Activating Two-Factor Authentication

To set up Two-Factor Authentication for your administrator account, follow these steps:

  1. Tap the account icon (the alphabet icon) displayed on the header. The Account management screen is displayed.
  2. In the Account management screen, tap Security.
  3. Tap Set up two-factor authentication.
  4. Under Validate Password, enter your current Instant On account password.
  5. Tap Validate password.
  6. Under Authenticator, copy the key provided below and enter it in the authenticator app.
  7. Tap Continue.
  8. Enter a Recovery email you can use to sign in when having trouble using the authenticator app.
  9. Re-enter the recovery email.
  10. Enter the One-time password generated by your authenticator app.
  11. Tap Activate two-factor authentication.

Once the two-factor authentication is activated on the administrator account, you will be required to enter the one-time password generated by the authenticator app, each time you login to the Instant On mobile app.

Deactivating Two-Factor Authentication

To deactivate Two-Factor Authentication for your administrator account, follow these steps:

  1. Tap the account icon (the alphabet icon) displayed on the header. The Account management screen is displayed.
  2. In the Account management screen, tap Security.
  3. The Security screen displays that Two-Factor Authentication is currently enabled on your account.
  4. Tap the advanced menu () icon in the header and tap Disable two-factor authentication. A popup is displayed on the screen.
  5. Tap Disable.

Changing the Recovery Email Address

Once the two-factor authentication has been activated, you have the option to change the recovery email address used to sign in when having trouble using the authenticator app.

The following procedure describes how to change the recovery email address:

  1. Tap the account icon (the alphabet icon) displayed on the header. The Account management screen is displayed.
  2. In the Account management screen, tap Security.
  3. Tap the advanced menu () icon in the header and tap Change recovery email address.
  4. Enter the New recovery email address.
  5. Confirm new recovery email by re-entering the new email address.
  6. Tap Change recovery email to apply the changes.