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Security

The Security page allows administrators to add Two-Factor Authentication (TFA) on their own account. TFA provides an extra security layer for the account on which it is activated. This feature is disabled by default and is available only for verified administrator accounts.

An authenticator app is required to set up Two-factor Authentication. If you do not have an authenticator app installed on your device, download one for your corresponding operating system.

Activating Two-Factor Authentication

To set up Two-Factor Authentication for your administrator account, follow these steps:

  1. Tap the account icon (the alphabet icon) displayed on the header. The Account management screen is displayed.
  2. In the Account management screen, tap Security.
  3. Tap Set up two-factor authentication.
  4. Under Validate Password, enter your current Instant On account password.
  5. Tap Validate password.
  6. Under Authenticator, copy the key provided below and enter it in the authenticator app.
  7. The authenticator app will validate the key and generate a one-time password, which should be entered in the Authenticator screen of the Instant On mobile app.
  8. Tap Validate one-time password.
  9. If the one-time password is successfully validated, a Recovery code screen is displayed.
  10. Copy and save the 12-character recovery code in a private location as a backup, in case you have trouble logging in to your administrator account.

    This recovery code is the only method you can use to login to your device, in case you have trouble logging in to your account. It is advised that you keep the recovery code saved and stored safely in a private location, from which you can retrieve the code easily.

  1. Tap the I have saved my recovery code checkbox to confirm that you have privately stored the recovery code.
  2. Tap Complete setup to activate Two-Factor Authentication on your account.

Once the two-factor authentication is activated on the administrator account, you will be required to enter the one-time password generated by the authenticator app, each time you login to the Instant On mobile app.

Deactivating Two-Factor Authentication

To deactivate Two-Factor Authentication for your administrator account, follow these steps:

  1. Tap the account icon (the alphabet icon) displayed on the header. The Account management screen is displayed.
  2. In the Account management screen, tap Security.
  3. The Security screen displays that Two-Factor Authentication is currently enabled on your account.
  4. Tap the advanced menu () icon in the header and tap Disable two-factor authentication.
  5. Under Validate password, enter the current Instant On administrator account password.
  6. Tap Validate password.
  7. Under Authenticator, enter the one-time password generated by the authenticator app.
  8. Tap Validate one-time password. The two-factor authentication is deactivated on the administrator account.
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