Aruba Instant On Help Center


Notifications are push messages that are sent to the mobile managing an Aruba Instant On site, when an alert is triggered by the system. The notification mechanism updates administrators about any alert that is triggered on the site. The notification is displayed in 2 distinct lines, the first line displays the name of the alert and the second line displays the site name. However, when the system triggers multiple alerts from the same site, the notification mechanism collapses all the notifications generated from the alerts and displays it as a single notification on the registered device.

Notifications in web application is displayed as an alert () in the page header. If no action is taken on the alert, the notification remains in the alert and can still be viewed at anytime until it is cleared. All alerts triggered on the site can be viewed by clicking on Show all alerts in the Site Health tile.

Enabling or Disabling Alert Notifications

To enable notifications for alerts, follow these steps:

  1. Click on the account name displayed on the header and select Account management from the drop down menu. The Account management page is displayed
  2. In the Account management page, select Notifications to view notifications options.
  3. Under Alert Categories, you have the option to enable either Mobile or Email notifications, or both. Slide the toggle switch(es) to enable () or disable () the alerts you want to be notified about as mobile or email notifications. You will receive notifications on your mobile device or email when the selected alert is triggered in the site. For more information on viewing and managing alerts, see:

By default, the Mobile notifications are enabled for all four alert types.

Alert Categories

Alert categories offer a selection of device related events for which you may receive a notification alert. You can choose to either enable or disable notifications for a specific alert category. The alert category types available are:

Connection Problem

Enabling this option will trigger notification alert when there are connectivity issues in the site. This alert indicates that clients are experiencing issues with internet connectivity. The following are possible scenarios when the alert is triggered:

  • Internet gateway loses connectivity with your Internet Service Provider.
  • Internal network issues.

Device Problem

Enabling this option will trigger notification alerts when an Instant On device malfunctions or is disconnected from the network. The following are possible scenarios when an alert will be triggered:

  • Instant On Device loses power.
  • Instant On Device is disconnected from the network.
  • Local network or Internet connectivity issue.
  • Instant On Device is restarting due to an unexpected condition.

Device Capacity Exceeded

Enabling this option will trigger a notification when the power budget of the Switch reaches maximum and the Switch can no longer power new devices through PoE. This alert is triggered when the Switch denies a device's request for PoE supply. The total power budget of the switch and the power consumption information is displayed in the Switch Details page in the Inventory module.

New Software Available

Enabling this option will trigger a notification when a new software version is available to be installed on the Instant On network. An informational alert is generated on the Instant On mobile app and web application indicating a new software is available for installation. Tapping on the informational alert will redirect you to the software update screen. For more information on installing software updates, see Updating the Software Image on an Instant On Site.