Aruba Instant On Help Center
You are here: Web Help > Troubleshooting

 

Troubleshooting

To help the administrator troubleshoot problematic situations, a troubleshooting assistant is embedded within the Aruba Instant On application. It helps the user identify an issue and provides guidance on how to resolve it. The troubleshooting assistant is designed to cover most typical situations and relies on LED patterns to identify problems. The troubleshooting assistant can be invoked from the Alert Details page.

To open troubleshooting assistant, follow these steps:

1. Select the Site Health module and click on Show all alerts in the alerts section or click on button in the page header. The Alerts page is displayed.

2. Click on icon beside the alert to view the Alert Details page.

3. In the Alert Details page, review the Recommended actions to clear the alert.

4. For additional troubleshooting information, click Troubleshooting Instant On devices. The Troubleshooting Assistant page is displayed with the following information:

a. Most typical situations based on the LED patterns.

b. Recommended actions.

Figure 1  Troubleshooting Assistant Page

 

5. Check the status of the LED lights on the Instant On and select the corresponding situation in the troubleshooting assistant. The assistant will recommend a troubleshooting action to resolve the alert.

6. If you are unable to find a solution to the problem, navigate to the following link to view additional support options.

Help & Support in the Mobile App

Help in the Web Application

/*]]>*/